WHAT WE DO
MSTBPO as part of the MST Holding, is specialized offering global solutions regarding outsourced technical support services (Help Desk) and therefore managing multichannel Contact Center platforms (telephone, e-mail, live chat, sms, social media networks).
Since 1992 we are cumulating invaluable experience working for Companies across Industries operating within Europe. This fact, combined with the most appropriate resource management (technological and human) allows us to guarantee the highest quality service level for all our customers.
HOW WE DO IT
The key point in the implementation and management of this kind of services is to know how to deal with the different concepts involved in the process like, working methods, technology and tools, manpower performance controls and continuous trainings programs. In this sense MSTBPO is the best partner.
Once you outsourced your processes in MST BPO you will be able to maximize all your efforts focusing only in your core business, while ensuring that your customer will receive the best quality service level.
Being a MST BPO partner you will get:
- 100% commitment by signed contract to achieve your desire KPI’s
- Best flexibility towards seasonal peaks
- Best quality service level, due to:
o Native speaking staff
o Very low staff rotation and absenteeism
o High first call resolution rate
o Reduction of AHT (average handling time)
o Quality level permanently audited by C3
- Variable cost scheme, you will pay for “event managed”
Improving your customer experiences working with MSTBPO as your partner; you will definitely improve your company image in the market.