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PUBLIC ADMINISTRATIONWe optimize communication with the citizen Citizens demand from Public Administration a service closer and closer and with a higher quality, able to give a quick and efficient answer to their managements in national, provincial or local limits. The solution is in a well managed contact centre, able to adapt and move forward even to society’s needs. MST Holding perfectly knows the expectations of the citizens regarding a contact centre service; that is why it offers a global solution with the most adequate technology and human resources to attend the needs of Public Administration. We integrate all the channels (telephone, e-mail, sms, fax, etc.) and connect with each administration systems. We work with secure information sending channels, as well as fulfilling LOPD (data protection law). Citizen gets an optimum service quality when he/she aims the administration. MST Holding offers the quality that citizens ask for and, moreover, rewards its agents for the obtained quality. Citizen’s needs adaptation Each situation requires a different level of interaction and citizen’s attention. MST Holding offers a high range of services, solutions and combinations that fulfil the preferences of Public Administration. So, we are able to interact with the citizen in the channel he/she prefers, and when he/she requires it, and when the time will come, always applying the most advanced technological innovations. Our methods and solutions include: - Customer care - Emergencies - Administration specialized services - Electronic Administration - Previous Meeting - Duties and taxes management - Enrolments - Voice mails - 24 hours - Collectives’ Attention - Outbound campaigns |
Our Holding Company's Presentation MST Call Centers Global contact Center Description Our Services What We Do
How We Do It
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